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Privacy Policy

Privacy Policy

This Privacy Policy explains how Linguistic Link handles personal data in connection with its language courses, tutoring services, website use, and related communications.

Terms of Service Contact
Policy guidance

This section introduces how personal information, user rights, and support pathways are addressed in the document below.

Use of information
Handled under this policy framework
User rights
Requests and access options are described below
Support channel
Contact

Data handling overview

How information is collected and how cookies are managed

01 · Collection

Data We Collect

We may collect identification and contact details, course inquiry information, level screening responses, timetable preferences, enrolment details, payment-related records, attendance information, progress notes, feedback shared during lessons, and technical data from website use. Where online lessons are arranged, we may also process device and connection information needed to support the session.

The data we collect depends on the inquiry, enrolment, and course support steps a person uses.
02 · Sources

Sources of Data

We receive data directly from learners, prospective learners, and group organisers through phone, email, contact forms, online consultations, and course communications. We also obtain information from booking, payment, and learning systems used to manage classes, as well as from browser or device interactions with the website.

Information comes from users, course activity, and limited technical records created by our systems.
03 · Cookies

Cookie Types

Our website may use essential cookies to support page navigation, form submission, and security functions. We may also use preference cookies to remember basic settings and analytics cookies to understand how the site is used and to improve performance. Cookie categories may be session-based or persistent depending on their purpose.

We use a limited set of cookies tied to site operation and basic usage analysis.
04 · Controls

Cookie Controls

Users may manage cookies through their browser controls and, where available, through on-site preference tools. Disabling certain cookies may limit form functionality, session continuity, or other features needed to operate the website properly.

Browser settings can usually be used to block or remove cookies, although some site functions may be affected.
Privacy Office

Contact Information

Email contact
[email protected]
Telephone
+973 3616 7857
Postal address
Road 2834, Block 328 Al Saqiyyah
Privacy contact
[email protected]

Use the contact details below for questions about this policy or the handling of personal data.

Contact Page
User Rights

Your Rights

Subject to applicable law, individuals may request access to their personal data, correction of inaccurate information, deletion in appropriate cases, restriction of certain processing, or objection to processing based on legitimate interests. Where consent is used, it may be withdrawn for future processing.

Available rights may vary depending on the nature of the data and the legal basis for processing.
Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify the requester and understand the request. We will respond within a reasonable period and in line with applicable legal requirements, and we may decline or limit a request where the law permits.

Requests are reviewed after identity and scope are confirmed.
Data Retention

Data Retention

Personal data is retained for the period needed to manage inquiries, enrolment, course delivery, payment records, progress review, dispute handling, and legal compliance. When data is no longer required, it is deleted, anonymised, or otherwise handled in a secure manner according to our retention practices.

We keep data only for as long as needed for the relevant purpose or legal requirement.
Policy Updates

Policy Updates

The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.

We may revise this notice when our practices, services, or legal obligations change.
Why we process data

How We Use Data

We use personal data to respond to inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, arrange scheduled lessons, support guided practice, prepare written learning plans and progress summaries, process payments, communicate service updates, maintain records, improve website performance, and meet legal, accounting, and security obligations.

Note
Processing is limited to what is reasonably needed for the services offered.
Third-party sharing

Service Providers and Course Partners

We may disclose personal data to service providers that support website hosting, communications, booking administration, payment processing, and learning operations. We may also share limited information with instructors or coordinators involved in course delivery, timetable matching, progress review, or related support tasks, subject to confidentiality and appropriate safeguards.

Note
Operational partners receive only the information needed for their role.
Sharing legal basis

Legal Disclosures

We may share personal data with public authorities, courts, or other parties when disclosure is necessary to comply with legal obligations, respond to lawful requests, protect rights, investigate misuse, or support the enforcement of agreements and policies.

Note
Disclosure may be required where law, regulation, or a valid order applies.